Frequently Asked Questions

• Residents
• Parents

• Are leases individual or standard leases? We offer flexible lease options for just you or include your friends. Sign a joint lease or an individual lease, it doesn’t matter to us.
• Are guarantors required for my child to rent an apartment in any of the apartment complexes? Only tenant's whom are under 18 years of age need a guarantor.
• Is there a security deposit? If so, how much is it? Is it refundable, and what conditions must be met for me to receive a refund? Yes, the security deposit is equivalent to one month's rent and is due at signing. If you don’t take care of your place and damage it, money can be deducted from the deposit if the apartment needs cleaning, maintenance, or painting before the new tenant moves in. We walk every unit at move-in and move-out with you, so there aren’t any surprises.
• Is there an application or administrative fee? Yes, it’s $55 per person and is non-refundable.
• What is included in the cost of rent?

  Rent at the property is almost all-inclusive. Your rent includes safe and secure building access, utilities (water, sewer, trash), internet, in unit washer & dryer, access to our best-in-class management and maintenance team just in case you need something. Parking is available on a first-come first serve basis.

• When is rent due? Rent is always due on, or before, the 1st of the month.
• How do I pay rent? We offer 12 Month leases, which typically start each year on August 1st.
• Are pets allowed in the apartment complexes? Yes, pet’s are allowed but we do limit the number of pets you may have. Please ask the leasing office for more details.
• Is there insurance coverage in the event of a fire, theft, or natural causes? Does my lease provide coverage for my personal belongings? No. The owner’s property insurance will not cover your personal belongings. We require Tenants to obtain insurance and provide proof of insurance at move-in. These policies are generally inexpensive and will cover your personal belongings if something were to happen.
• Is there insurance coverage in the event of a fire, theft, or natural causes? Does this lease provide coverage for personal belongings? The building has insurance which covers fire, and natural causes. The lease does not provide coverage for residents’ personal items.
• Is my child required to have renters insurance? Tenants are required to give proof of insurance at move-in. The tenant's insurance should cover their personal belongings.
• What happens if I need to break my lease?

  Sorry, leases at our properties are binding and cannot be broken. If you cannot live at your apartment after signing your lease, you will need to relet (or sublease) your bedroom or unit. Please contact Hayes Gibson Property Services for more specific information.

• What happens if my child needs to break their lease?

  Leases at our properties are binding and cannot be broken. If your child cannot live at their apartment after signing the lease, they will need to relet (or sublease) the bedroom or unit. Please contact Hayes Gibson Property Services for more specific information.

• What if I need maintenance in my apartment unit?

  If you need maintenance, simply submit a maintenance request through the resident portal and fill out a maintenance request or stop by our management office. If you are experiencing a maintenance emergency, please notify your manager immediately.

• What if maintenance is needed in my child’s apartment unit?

  If your child is having any apartment troubles, or just seeking routine maintenance, they may submit a maintenance request through the online resident portal. If they are experiencing a maintenance emergency, they must visit the front desk of their apartment complex.

• Are the apartments cable and internet ready?

  All apartments are cable and internet ready, with free high-speed internet included in your rental payment.

• Are any units furnished?

  Yes, we offer fully furnished units with a Standard Queen sized bed with mattress, a desk, and dresser in the bedroom. The living room comes with a comfortable leather couch, chair, coffee table, and bar stools. Your kitchen is fully equipped with granite counter tops, appliances, refrigerator, dishwasher, microwave and washer & dryer. Please contact the leasing office at 812.650.0344 for more details.

• How do I receive mail or packages?

  Simply receive mail and packages at your new home. The postman and/or FedEx/UPS delivery will them your package at your day or at the mail center within your building. Sorry, we don’t accept packages in our leasing office.

• How do residents receive mail or packages?

  We do not accept packages in our leasing office. Tenant's will get their packages shipped right to their door by FedEx or UPS.

• What do I need to bring to my new apartment?

  If you've opted for a furnished apartment, we suggest you bring the following: Bedding for a Standard Queen sized bed, toiletries, dishes/cookware, decorations to make your new apartment feel like home, and a cool outfit. It’s time to get out and meet some other cool people.

• How safe are the apartment complexes? Is there security for any of the buildings?

  Security and the safety for our residents is a top priority, which is why we provide professional and experienced management with 24/7 responsiveness. Each building we own comes with card-controlled access, cameras and surveillance and are located in high traffic areas. This combination of resources enables us to provide safe and affordable residences for your child.